Despite the emphasis on empathy as an important aspect of good leadership, managers may find a certain level of emotional detachment helpful, particularly in environments where difficult calls are ...

In a comic in the satirical Marketoonist, four marketers are meeting in a conference room. The leader points to a photo of a woman on a large screen behind him. “Our persona is named Cheryl,” he tells ...

Authority more than empathy is a quality traditionally associated with management. Yet empathy is one of those underrated attributes that receives minimal attention in most management textbooks but ...